Mercedes me

3.3
213K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The Mercedes me connect Application (the “App”) gives you access to certain features of your model year 2019 or newer Mercedes-Benz passenger vehicles or Mercedes-Benz Van or Freightliner Sprinter vehicle by providing the latest connected vehicle features & services, personal assistance and more.

Features and functions of the App may vary depending on your vehicle’s equipment and your subscription services. Use of the App requires an active Mercedes me user account, which is provided to you free of charge. You must also accept the applicable Terms of Use for Mercedes me connect services, which you can view on the App Mercedes me connect. Some features available for passenger vehicles and controlled via the App may not be available for “Mercedes-Benz Vans or Freightliner Sprinter at this time or in the future. Mercedes me connect services are only designed to work with a vehicle’s factory configuration and genuine Mercedes-Benz Parts. Mercedes me connect services or the App may not function in connection with a vehicle that is not factory-configured or with parts that are not genuine Mercedes-Benz Parts.
Updated on
Mar 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App activity, and App info and performance
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.3
208K reviews
Andreas Pettas
May 27, 2022
Annoying cause it keeps on popping-up messages that the car is unlocked continuously. Apart from that, and the fact that it takes a while before it understands the command lock-unlock, windows open-close, it provides with correct data regarding consumption, etc, vehicle location.
4 people found this review helpful
Mercedes-Benz AG
May 27, 2022
We are sorry for the current app sync issue Andreas; our app development team are working hard to fix this topic. Once a solution is developed, an update will be released to the app as soon as possible, please keep an eye out for this. Take care and have a lovely day.
Sebastijan Soberl
March 27, 2024
OTA commands (remote control) extremely slow, sometimes it takes dozens of attempts to either lock/unlock the car... allegedly due to poor cellular coverage, however same issues in other places with perfect signal strength. Due to the poor service, I got locked out of the car. I left the key in the car on the passenger's seat. After a while a notification came to remind me to lock the car. And so i did. But unlocking via app was not possible. Great. Lucky me with the 2nd key..
Mercedes-Benz AG
March 27, 2024
Hi Sebastijan, obviously we are very sorry to read of this unfortunate circumstance. Have you spoken to our Mercedes me colleagues about this yet? If not, then please reach out via the in-app contact function and let them investigate for you. Please let us know how you got on, we’d love to hear! Best wishes and bye for now.
Eric Thorpe
February 26, 2024
Very unreliable. Constantly telling me the car is unlocked when it isn't. And meaningless messages about the rain closing feature. And now the car is 3 years old I have to pay extra for some features . This is the first Mercedes car I have owned and the app just about summarises my overall experience of the brand.... overpriced and underwhelming.
10 people found this review helpful
Mercedes-Benz AG
February 27, 2024
Hi Eric, we’re very sorry to read of the app performance issues that you are experiencing. Please delete and reinstall the app, this may help. If not, then please contact our colleagues via the in-app contact function if possible or via 📞00800 9 777 7777. We’d love to hear when this has been resolved. Best wishes and bye for now.

What's new

Now you can search for charging stations - as well as parking spaces and filling stations - in a specific city or location! Just go to the "Maps" tab, type in the city or the address, and the app will show you the stations near there.